Informativa sui rimborsi

Returns


Returns

We accept return requests for eligible non-customized items within 15 calendar days after delivery. To request a return, please contact us at rainybearcos@outlook.com before sending the item back. Items returned without prior authorization may not be accepted.

To be eligible for a return, the item must be unworn, unused, unwashed, unaltered, and in its original condition. All original tags, accessories, parts, and packaging must be included. A receipt or proof of purchase is also required. Costumes sold as a set must be returned as a complete set.

The following items cannot be returned for change-of-mind or sizing reasons:

  1. Customized, personalized, or made-to-measure items.

  2. Items that have been worn, washed, altered, damaged, stained, or used.

  3. Underwear, socks, stockings, and other hygiene-sensitive items that have been opened or tried on.

  4. Wigs, artificial hair, hair pieces, and similar hygiene-sensitive products that have been opened, worn, or tried on.

  5. Incomplete costume sets or items missing tags, accessories, parts, or original packaging.

For approved returns due to change of mind or sizing, the customer is responsible for the actual international return shipping costs, any applicable customs charges, and using a trackable shipping service. Original shipping charges are non-refundable.

Please do not refuse delivery or return a package without contacting us first. Packages returned because of refusal, an incorrect or incomplete address, or failure to collect may incur return shipping and reshipping charges.

After we receive and inspect the returned item, we may reduce or refuse the refund if the item is incomplete, damaged, used, altered, or not returned in its original condition for reasons not caused by Rainybear. Returns sent after the 15-day return period may not be accepted.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

 

Refunds 

Refunds

Once we receive and inspect your return, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable for returns caused by change of mind, incorrect sizing selection, or other reasons not caused by Rainybear. Any applicable return shipping costs or customs charges may also be deducted from the refund if they have not already been paid by the customer.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, different from what you ordered, or with parts missing, contact us promptly at rainybearcos@outlook.com.

Please include:

  1. Your order number.

  2. A description of the problem.

  3. Clear photos of the item, packaging, and shipping label.

  4. A photo showing any missing or incorrect parts, when applicable.

Once the issue is confirmed, Rainybear will provide an appropriate solution, such as replacement parts, an exchange, a replacement item, a partial refund, or a full refund. Confirmed problems caused by Rainybear will be resolved at no additional cost to the customer.

Exchanges

We accept exchange requests for eligible non-customized items within 15 calendar days after delivery. The item must meet all return eligibility requirements stated above.

For exchanges caused by change of mind or an incorrect size selected by the customer, the customer is responsible for the return shipping cost and the shipping cost of the replacement item.

Customized, personalized, or made-to-measure items cannot be exchanged for change-of-mind or sizing reasons. If a customized item is defective, damaged, or made incorrectly according to the measurements provided, please contact us so that we can review the issue.

Return Shipping

Do not send a return before receiving return authorization and return instructions from Rainybear.

For returns caused by change of mind, sizing selection, or another reason not caused by Rainybear, the customer is responsible for:

  1. The actual international return shipping cost.

  2. Any applicable customs duties or import charges.

  3. Using a trackable shipping service.

  4. Providing Rainybear with the return tracking number.

Rainybear is not responsible for unauthorized returns or return packages lost or damaged in transit. If the return is caused by a confirmed defect, damage, incorrect item, or other error by Rainybear, we will provide an appropriate solution at no additional cost to the customer.

Order Cancellations

Cancellation requests must be submitted by email to rainybearcos@outlook.com.

Orders canceled within 24 hours after order confirmation are eligible for a full refund.

For made-to-order or customized items, cancellation requests submitted more than 24 hours after order confirmation may be subject to a production fee of up to 50% of the product price if material preparation or production has already begun.

Customized or personalized orders cannot be canceled once production has substantially progressed. Orders that have already been shipped cannot be canceled.

Late or Missing Refunds

If you have not received an approved refund after the stated processing period, please first check your bank account and contact your credit card provider or bank. Processing times may vary between financial institutions.

If you have completed these steps and still have not received your refund, please contact us at rainybearcos@outlook.com.

Exchanges 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rainybearcos@outlook.com. 

Notice: Returning shipping fee and resend shipping fee will need to bare by buyers.

What if the size is unsuitable?
We accept returning for exchange or refund within 15 days after you receive our products, if the size is not fit. But you should afford the returning shipping fee by yourself. So please take care of choose size and refer to our size chart. The payment of the products can be fully refunded when we received the new completed item with tag.

What if part of my order is missing or defecting?
First of all, If all items are confirmed to be shipped but you still have a missing item, please contact us with this information.
We can check the orders only if it is reported within 15 days of receipt.
Your order will be handled under following procedure:
1) You will be asked to send photos of the received items and the package.
2) We will check on our shipping system if the item is omitted from the original shipment.
3) When confirmed as missing item, we will process refunding or resending for the missing item.
  However, if omitted item checks as sold out, then it will be refunded immediately as well.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.