配送ポリシー
Shipping Policy
Order Processing Time
Processing time is the time required to prepare or produce your order before shipment. It does not include transportation time.
Estimated processing times:
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Ready-to-ship items: Usually shipped within 5 business days.
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Made-to-order cosplay costumes: Approximately 10–120 business days.
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Wigs and shoes: Approximately 5–15 business days.
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Pre-order items: Please refer to the estimated processing time stated on the individual product page.
If a product page provides a different processing time, the information on that product page will apply. Orders containing several products may be shipped together when all items are ready or divided into separate packages.
Shipping Methods and Estimated Transportation Time
Estimated transportation times begin after the order has been dispatched:
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Economy Shipping: Approximately 7–15 business days.
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Express Shipping: Approximately 5–10 business days.
These are estimated transportation times and are not guaranteed delivery dates. Customs inspections, weather, holidays, carrier delays, remote destinations, and other circumstances outside our control may affect delivery.
Shipping Fees
Shipping fees are calculated according to the package weight, package size, destination country or region, and selected shipping method. The available shipping methods and total shipping fee will be displayed at checkout before payment.
Deliveries to remote areas may require an additional carrier surcharge. If an additional payment is required, we will contact you before shipment.
Shipping Availability
If no shipping method appears for your address during checkout, please contact us at rainybearcos@outlook.com. We will check whether an alternative shipping option is available.
Order Tracking
After your order has been dispatched, tracking information will be sent to the email address used to place the order.
Tracking information may take several business days to update after shipment. You may track your package through the carrier’s website or at:
Split Shipments
Orders containing multiple products may be shipped in separate packages because different products can have different processing times or shipping locations. If your order is divided into multiple packages, you may receive more than one tracking number.
Address Changes
Please check your shipping address carefully before submitting your order. If you need to change your shipping information, contact us at rainybearcos@outlook.com as soon as possible, preferably within 24 hours after placing the order.
We cannot guarantee that an address can be changed after processing has begun. Once a package has been shipped, we cannot redirect it to a different address.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country or carrier. Unless these charges are collected at checkout or otherwise stated, the customer is responsible for paying them.
Customs processing times and charges are determined by local authorities and are outside Rainybear’s control.
Delayed or Lost Packages
If your tracking information has not updated for an extended period or your package has not arrived after the estimated delivery period, please contact us at rainybearcos@outlook.com with your order number.
We will work with the shipping carrier to investigate the package. If the carrier confirms that the package has been lost, Rainybear will provide an appropriate solution, such as a replacement or refund.
Failed Delivery, Refused Packages, and Unclaimed Packages
Customers are responsible for providing a complete and accurate delivery address and monitoring tracking updates.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or inability of the carrier to contact the recipient, the customer may be responsible for return shipping, reshipping, and related carrier charges.
Contact Us
If you have questions about processing, shipping, or tracking, please contact:
Email: rainybearcos@outlook.com
Business Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. GMT+8