Identity V Aesop Carl Gatto Embalmer Cosplay Costume

In Stock:

The Stock Status & Processing Time of the【In Stock】items is about 7-15 days normally. 

【In Stock】items need to be transferred uniformly, so we need a few days of processing time, and the goods can be sent out when they are ready.

Friendly reminder: We understand that our consumers are eager to receive express delivery, so we will do everything we can to speed up the processing time.

Thank you for your understanding.

Made-to-order:

The Stock Status & Processing Time of the【Made-to-order】items is about 30 days or more.Tailoring time may vary for each product, depending on the difficulty of the style and order quantity, so some new and complex products may take longer. For details, please consult customer service before placing an order. 

Ready to Ship

Ready to Ship products refer to products that are in stock in our warehouse and do not need to be transferred.

The products will be processed within 1-2 working days after the order is placed.

Total Delivery Time = Processing Time (7-30 days or longer) + Shipping Time (1-25days)

The arrival time of each product is different. The specific time is determined by the Stock Status & Processing Time and Shipping Time （Economy Shipping or Express Shipping）of the specific product.

Processing Time:
Most of our products are made to order as we don't keep a standardized inventory, hence there's no universal size chart. When selecting products, please refer to the corresponding size chart. Since most of our products are handmade, we understand that individual production is both time-consuming and costly, thus requiring processing time (7-30 days or longer). We appreciate your understanding.

The cutting time for each product may vary depending on the style's complexity and the number of orders, so some new and complex products may require more time. You can consult customer service for specifics before placing an order.

Most clothing may take 7-35 days to complete.
Most wigs/shoes may take 3-7 days to complete.
Some products are in stock and can be shipped within 5 days. Choose from the "Ready to Ship" category.

Shipping Time:
Economy Delivery: 3-25days

Express Delivery: 1-5 days (For urgent needs, we recommend choosing this option)

Returns

Our policy lasts 15 days. If 15 days have gone by since your order arrived , unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.(You can have a try，but please keep the costume clean and complete ）

To complete your return, we require a receipt or proof of purchase.

 Following are conditions on which return is not accepted:
1: If you return part of the costumes, the payment cannot be refunded.
2: Worn, used or altered items cannot be returned.
3 undergarments, socks and stocking cannot be returned.
4: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc cannot be returned.
5: Wigs, facial hair and any other artificial hair including hair pieces, hair accessories, with attached hair cannot be returned.
6 Unauthorized refusal packages will be charged total cost on the order as returning shipping fee. This makes sense in the case that you forget to sign the package and the parcel is returned back to us. Also, you have to pay for the new shipping fee if you would like to receive again.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at rainybearcos@outlook.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rainybearcos@outlook.com. 

Notice: Returning shipping fee and resend shipping fee will need to bare by buyers.

What if the size is unsuitable?
We accept returning for exchange or refund within 15 days after you receive our products, if the size is not fit. But you should afford the returning shipping fee by yourself. So please take care of choose size and refer to our size chart. The payment of the products can be fully refunded when we received the new completed item with tag.

What if part of my order is missing or defecting?
First of all, If all items are confirmed to be shipped but you still have a missing item, please contact us with this information.
We can check the orders only if it is reported within 15 days of receipt.
Your order will be handled under following procedure:
1) You will be asked to send photos of the received items and the package.
2) We will check on our shipping system if the item is omitted from the original shipment.
3) When confirmed as missing item, we will process refunding or resending for the missing item.
  However, if omitted item checks as sold out, then it will be refunded immediately as well.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

There is no fixed shipping price，the price is displayed on the checkout page，the fee varies based on the following factors:

1. Shipping Distance: Shipping fees usually correlate with the distance the package needs to travel. Longer distances often mean higher fees.
2. Package Weight and Size: The weight and size of the package also affect shipping fees. Heavier or larger packages may incur higher costs.
3. Shipping Method: Different shipping methods have different prices. For instance, express delivery typically costs more than economy delivery.
4. Additional Services: If you require extra services such as insurance, signature confirmation, or special packaging, there may be additional fees.

The shipping options will be displayed on the checkout page.

Shipping Time:
Economy Delivery: 3-25 days

Express Delivery: 1-5 days (For urgent needs, we recommend choosing this option)