Refund policy

Rainybear Refund, After-Sales & Cancellation Policy

Please review this policy and the product’s sizing, availability, and production information before placing your order.

1. Contacting Us About Your Order

For cancellation or after-sales assistance, please email rainybearcos@outlook.com with your order number and a description of your request.

For sizing concerns, visible damage, incorrect items, or missing accessories, please contact us within 15 calendar days after delivery so that we can investigate promptly. Please include clear photos and relevant measurements where applicable.

This reporting period does not limit any rights relating to defects or other remedies available under applicable consumer protection laws.

1. How We Handle After-Sales Requests

We generally aim to resolve issues without requiring an international return. Depending on the circumstances, available solutions may include replacement accessories, repair assistance, a partial refund, a replacement item, or another agreed arrangement.

Refunds and replacements are assessed according to the nature of the issue, the evidence provided, and applicable consumer rights. Reporting an issue does not automatically qualify an order for a full refund or a free replacement.

Please do not send an item back without first contacting us and receiving written return instructions. An unsolicited return does not, by itself, establish eligibility for a refund. This procedure does not restrict any statutory right of withdrawal or return.

1. Sizing & Fit

Size charts and measurements may differ between products. Please check the chart for the specific item you are purchasing rather than relying only on your usual clothing size. If you need help choosing a size, contact us before ordering.

If you selected the wrong size or the fit does not meet your personal preference, please contact us with details and relevant measurements. Any assistance offered will be considered individually. These circumstances do not automatically qualify for a refund or free exchange under our voluntary after-sales policy.

If you believe we sent the wrong size or the item materially differs from its listed measurements, please provide photos of the size label and the garment measured flat against a measuring tape.

For customized or made-to-measure items, we will compare the item with the specifications and measurements confirmed for the order. Fit issues resulting from inaccurate measurements supplied by the customer or subsequent changes in measurements are not treated as a production error by Rainybear.

Nothing in this section limits remedies for an incorrect or non-conforming item under applicable law.

1. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery and contact us promptly if something is wrong.

To help us assess the issue, please provide:

• Your order number.
• A clear description of the issue.
• Photos showing the affected area and the complete item.
• Photos of the packaging and shipping label, where relevant.
• For missing accessories, a photo showing all items and accessories received.

Please retain the item and relevant packaging while the issue is being reviewed. If reasonably necessary, we may request additional photos or measurements. An unboxing video is helpful if available, but is not required.

The solution will reflect the nature and extent of the confirmed problem:

• Missing accessories will generally be addressed by supplying the missing parts at no additional cost.
• Minor or repairable defects may be addressed through repair assistance or an appropriate partial refund.
• Significant defects, incorrect items, or issues that cannot reasonably be resolved may require a replacement or refund, subject to applicable law.

A minor issue affecting one part of an otherwise usable item does not automatically entitle the customer to a full refund of the entire order. Where a partial refund is proposed as a settlement, we will explain the offer and seek your agreement.

Confirmed problems caused by Rainybear will be resolved without additional costs to the customer. Any remedy or choice of remedy required by applicable law remains available.

1. Item Condition & Exclusions

Our voluntary after-sales arrangements do not cover damage resulting from wear, washing, alterations, improper care, misuse, or other causes arising after delivery that are not attributable to Rainybear.

Customized, personalized, and made-to-measure items are generally not eligible for change-of-mind returns under our voluntary policy.

For hygiene reasons, our voluntary change-of-mind policy does not cover underwear, socks, stockings, wigs, hairpieces, or similar products once opened, worn, or tried on.

These exclusions do not remove rights relating to defective or incorrectly supplied goods. Any statutory hygiene exception applies only where its legal requirements are met.

1. Returns & Exchanges

Please contact us before arranging a return or exchange. We will review the request and explain any available options, costs, and instructions before you decide how to proceed.

Where a return is agreed for reasons not caused by Rainybear, the customer is responsible for the disclosed return shipping costs and any applicable return-related customs charges, except where the law requires otherwise. If an international return is required, we will confirm the destination and instructions before shipment.

Please use a trackable service and retain proof of shipment. Responsibility for loss or damage during return transit will be determined under applicable law and the agreed return arrangements.

Items returned under our voluntary policy should be unused other than reasonable inspection or fitting, unwashed, unaltered, and complete with their original tags, accessories, and parts. Please use the original packaging where reasonably possible.

We may account for missing components or loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law. We will explain any proposed deduction.

For issues not caused by Rainybear, original delivery charges are generally non-refundable, except where applicable law requires their reimbursement.

1. Order Cancellations Before Shipment

To request cancellation, email rainybearcos@outlook.com as soon as possible and include your order number. A cancellation request is not confirmation that the order has been canceled. We will confirm the order’s shipment status and the applicable refund amount.

For customer-requested cancellations accepted before shipment, the following fees apply regardless of how soon after ordering the request is submitted, except where prohibited by applicable law:

In-stock items

A cancellation service fee of 10% of the canceled items’ paid merchandise value will be deducted. This fee helps cover order administration, handling, and processing costs, including any non-refundable platform or payment processing fees.

Pre-order, made-to-order, and customized clothing

A cancellation fee of 50% of the canceled items’ paid merchandise value will be deducted. This fee helps cover production commitments, material allocation, and order preparation.

Calculation of fees

• The applicable category is based on the item’s availability or production status disclosed when the order was placed.
• Paid merchandise value means the item price after discounts, excluding shipping and taxes.
• The 10% and 50% fees do not stack.
• For mixed orders, the applicable rate is calculated separately for each canceled item.
• If the entire unshipped order is canceled, its shipping charges will be refunded.
• For partial cancellations, any shipping adjustment will be explained before confirmation.
• Taxes will be refunded or adjusted as required.

The remaining refundable balance will be returned to your original payment method.

Exceptions

No cancellation fee will be charged where applicable law requires a full refund or prohibits the fee, including where statutory withdrawal rights apply or where cancellation results from our failure to ship within the legally required or agreed timeframe.

An item being labeled “pre-order” or “made-to-order” does not, by itself, remove statutory withdrawal rights.

1. Orders Already Shipped

Once an order has been handed to the carrier, it cannot be canceled through our pre-shipment cancellation process. Please contact us to discuss any available after-sales options.

Refusing delivery or failing to collect a parcel does not automatically constitute an approved return or guarantee a refund. Please contact us if you need to exercise a cancellation or withdrawal right.

Where permitted by law, actual, documented costs resulting from an incorrect address supplied by the customer, failure to collect, or an unjustified refusal of delivery may be charged or deducted from an otherwise payable refund. We will explain any applicable charges.

1. Refund Processing

We will confirm any approved refund and its amount by email.

Refunds will be issued to the original payment method within 5–10 business days after approval, unless applicable law requires an earlier refund. Your bank or payment provider may need additional time to post the credit.

Where a return is required, any inspection or withholding of a refund will follow applicable legal requirements.

If you have not received a confirmed refund after the expected processing period, please check with your bank or payment provider, then contact us at rainybearcos@outlook.com.

1. Statutory Consumer Rights

This policy describes Rainybear’s voluntary arrangements and does not exclude or limit mandatory consumer rights.

Where applicable law provides a right of withdrawal, return, repair, replacement, price reduction, reimbursement of standard delivery charges, or refund, those requirements take precedence over conflicting terms in this policy.

1. Policy Changes

Changes to this policy apply to orders placed on or after the stated effective date. Earlier orders remain subject to the policy applicable when they were placed, together with any mandatory legal rights.

Contact: rainybearcos@outlook.com